Our Values

Excellence

guides the implementation of the missions assigned to the CHU Souss-Massa. Aiming for excellence means betting on the continuous improvement of the quality of our services and our relations with our collaborators in order to meet the maximum requirements in an efficient and effective manner and therefore achieve full satisfaction.
The quest for this excellence is operationalized through the constant search for maximum compliance with the best standards, the consideration of risk management, the development of action in the light of convincing results and the continuous evaluation of our performance at all levels.

Respect

Must be the basis of our behavior in order to forge strong links with our employees and our customers in particular. To respect is to listen, to value the other, to treat them with dignity and courtesy and above all to recognize their added value. Similarly, respect also means honoring our commitments to others and complying with our ethical framework. Respect is developed at all levels vis-à-vis the hierarchy, colleagues and customers, particularly through respect for rights and obligations as well as the strengthening of our communication strategy in order to develop transparency.

Humanization

is our constant concern. It is developed from admission to discharge of clients. It is a question of welcoming and guiding our customers and developing our human values, in particular altruism, empathy, benevolence and above all respect for professional secrecy and the ease of administrative formalities.
Humanization is creating a friendly environment that considers the difference of the other in all its physical, psychological and social dimensions.

Innovation

In a changing world, one cannot claim excellence without innovation. This is why the CHU Souss-Massa encourages innovation in daily practice in order to adapt to change and act as much as possible in relation to the specificity of our customers.
Working towards this end, we recognize that everyone can try to innovate in their field of work. Therefore, we encourage and support the creative spirit and we are open to being in line with technological and scientific developments.

The Commitment

The achievement of our missions can only succeed through a constant individual and collective commitment.
Engaging as a service provider means being dedicated to your profession; it is to forge its professionalism through the updating of its knowledge in order to honor its obligations especially ethical towards the patients. In addition, getting involved means developing your team spirit, getting involved, being responsible and recognizing your role in achieving the values that drive us.
Moreover, committing to our clients, in a context of scarce resources, means developing our partnership strategy as much as possible through the mobilization of donations and the conclusion of agreements.